Superior Customer Assistance with AI

Elevate your customer service and optimize resources with Enuan Conversational Platform

“By 2020, 25% of customer service and support operations will integrate virtual customer assistant technology across engagement channels, up from less than 2% in 2017“

- According to Gartner research

The Future is Now

Provide tailored assistance to your customers in +20 different languages and assist them through all their favorite channels: Live Chat, Phone Call, Facebook Messenger, Amazon Alexa, Google Assistant, Telegram, SMS

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POWERFUL PLATFORM

Drive your customer requests to a smart, immediate, multilanguage & 24/7 solution

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TAILORED ASSISTANCE

Know your customers and give them an assistance following their data & preferences offering a superior CX

&
HYBRID SOLUTION

Understand more than 90% of customer’s requests and provide an super skilled Hybrid Assistance
(Bot + Human)

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AI & BIG DATA

Use Big Data, understand your customer service performance, and take data-driven decisions. Enuan is the cognitive big data analyzer best partner.

Tailored Service with Context Understanding

Interact with customers depending on the context. Customizes & personalizes the interaction dynamically guiding the customer(Channel Used, Happy Customers, Past Experiences, etc.)

Maintain the conversation in the same workflow Customers that switch channels are recognized, and don’t need to provide the same info again

Contextualization: relates current intent with previous intents/concept intents are managed with a context/concept continuity.

Example:

Q: How long does it take to activate cable TV?

A: Activation takes 24 hours.

Q: How much does it cost? (context is Cable TV)

A: It costs $20 per month.

+10 Years

Hybrid Assistance Experience

>100M

Customers Supported per Year

>$10M

Savings per Year

Client Portfolio

End to End Solution

1

Natural Language Processing

Recognize your customers and understand their intents in all situations and any contact channel, thanks to a sophisticated and powerful learning process; generate immediate impact with easy and fast AI Training

2

Process Builder

Creating, implementing & training a virtual agent is extremely quick and easy thanks to a powerful visual programming approach

3

Adaptive Reaction

Integrations with Back-End systems give the possibility to offer a tailored assistance in relation to variable factors, such as channel selected for interaction, customer profile, historical customer interactions

4

Smart Routing

Ensure superior Customer Experience by selecting, in real time, the best skilled agents for each particular issue, supporting them to perform at their best with Hybrid Technology (Virtual + Human Agent)

Customer Satisfaction

Enuan AI improves the customer journey providing 24/7 superior assistance, tailored support, and smart routing. Reduce friction, increase accuracy, maximize stickiness: Happier customers = improved customer retention = increased sales

Requests Managed 0

AI Assistance (Virtual Agent) 0

Hybrid Assistance (Virtual + Human Agent) 0

Skilled Assistance (Human Agent) 0

Immediate Impact

Intent Recognition specialized machine learning engine:

> 50% Requests Understood after 60-90 days

In 4-6 months 80% Requests no longer need Human Agents

Fast Learning Time (Identify +500 Intents in 60 minutes)

50% Savings in the first year

Fast Recognition Time (200 request per seconds per core)

Conversational Commerce

Increase your sales by 30%: be ready for the revolution!

Assist customers suggesting the right products and quantities by asking the right questions and following past orders and prefences. Discover the potential of Amazon Alexa, Google Assistant, Siri, Cortana…

Video Recognizer feature gives to the platform the ability to sell directly via web, mobile, phisical box (Ex. Iliad) products with a legal recognition and confirmation.

Smart Routing

Escalate a specific request to the best skilled agent

Route to the agent that previously supported a specific customer (with a positive review/rate)

Assign priority (skip queue) to a specific session based on the context

(E.g.: information or complains? private or business? VIP client? Influencer? Opinion leader? High spending profile?) and Channel  (Immediate response on Live Chat even for SMS or Instant Messaging)

Let’s Connect!

See our platform in action: Request a customized product demonstration and discover how you can take your business to the future

Understand more about how AI can drive your company to the next level

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